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Overview
At Rong Clothes, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not satisfied, we have outlined the following refund and return policy:
Eligibility for Return or Refund
- Return and refund requests are only valid within 3 days of your purchase date.
- Returns and refunds will not be processed after this 3-day period has passed.
Conditions for Returns
- Items must be unused, unworn, and in the same condition that you received them.
- All tags and packaging must be intact and undamaged.
- The item must be returned in its original condition without any signs of wear, damage, or alteration.
Non-Refundable Items
- Sale or discounted items, as well as customized products, are not eligible for return or refund.
- Products that are damaged due to customer misuse will not be accepted for return or refund.
Return Process
- Contact Us: To initiate a return, please contact our customer service team at [sale@rongclothes.com] within 3 days of receiving your order.
- Return Authorization: After reviewing your request, we will issue a Return Authorization (RA) number along with the return instructions.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
Refund Process
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Refunds will be issued to the original payment method used at the time of purchase.
Important Notes
No dispute will be entertained at any cost except returns that meet our policy. Please review your order carefully before purchasing the item.
We do not accept returns or issue refunds for items that have been worn, washed, or altered in any way.
Contact us at {sale@rongclothes.com} for questions related to refunds and returns.